Helping people find the next step, in Calgary and across Alberta

Through her work with families, our founder Manjiah Ockey repeatedly saw the same problem: the services existed, but families often did not know how to find them, qualify for them, organize the paperwork, or move successfully from one system to another.

Families living with disability, mental-health challenges, neurodevelopmental differences, financial pressures or complex care needs are often expected to navigate multiple systems at the same time: healthcare providers, schools, disability programs, government benefits, respite services, community agencies, assessments, paperwork and referrals. Often no one is helping them connect the pieces.

Biofeedback Foundation was incorporated on May 2, 2024 to help change that experience.

We use practical, person-centred frameworks to help people understand their needs, identify available supports, connect with appropriate services, and follow through when systems become difficult to navigate.

We are not designed to replace doctors, psychologists, social workers, schools, government programs or disability agencies. Our role is to help people navigate between them. Instead of asking a family to become their own case manager, researcher and systems navigator, we walk the pathway with them.

• One Door Navigation. Start by telling us what is happening. One navigator, one coordinated pathway.
• Whole-family systems. Disability rarely affects only one part of a person’s life, so we look beyond the immediate question.
• Closed-loop referral. A referral should not simply mean handing someone another phone number.

See how navigation works