Disability benefits navigation · Calgary and Alberta-wide
You don’t have to figure out disability benefits alone.
You do not need to know which program or service you need before contacting us. Tell us what is happening, and we will help you understand the next step.
What is disability benefits navigation?
Someone beside you, from the first question to the follow-up
Disability benefits navigation means having someone help you understand which benefits may be relevant, what you already have, what is missing, and what to do next.
Disability programs are run by different governments and departments, each with its own forms, terms and deadlines. A navigator helps you see how they fit together, so you are not piecing it together alone.
BFF helps people understand and navigate the Disability Tax Credit, the Canada Disability Benefit, AISH, CPP Disability, FSCD, PDD and related supports.
Who can we help?
People and families at every starting point
- Persons with disabilities
- Parents and caregivers
- Children, youth and families
- People navigating disability benefits
- Newcomers and immigrant families
- Black and racialized communities
- People experiencing low income
- People facing homelessness or housing instability
- Families affected by violence
- People experiencing mental-health or administrative barriers
- Rural and underserved Albertans
We support people in person in Calgary and across Alberta by phone and online.
Benefits we can help you understand
Federal and Alberta programs, explained in plain language
General information from the Government of Canada and the Government of Alberta. Each program sets its own rules. Eligibility is decided by the government, not by BFF.
Government of Canada
Disability Tax Credit (DTC)
A non-refundable tax credit that helps people with disabilities, or a supporting family member, reduce the income tax they may have to pay. Being approved for the DTC is also a step toward other supports, such as the Canada Disability Benefit and an RDSP.
Official information about Disability Tax Credit (DTC) (opens in a new tab)Government of Canada
Canada Disability Benefit
A federal benefit for people aged 18 to 64 who have been approved for the Disability Tax Credit and have filed their income tax return. Payments began in July 2025.
Official information about Canada Disability Benefit (opens in a new tab)Government of Alberta
AISH (Assured Income for the Severely Handicapped)
Financial and health benefits for eligible Albertans with a severe disability that is permanent and prevents employment. Since July 2026 Alberta also runs the Alberta Disability Assistance Program (ADAP), with one combined application for both.
Official information about AISH (Assured Income for the Severely Handicapped) (opens in a new tab)Government of Canada
CPP Disability
A monthly Canada Pension Plan payment for people over 18 and under 65 who are unable to work because of a disability.
Official information about CPP Disability (opens in a new tab)Government of Alberta
FSCD (Family Support for Children with Disabilities)
Works with eligible families to provide supports and services based on each child’s and family’s needs, for children under 18.
Official information about FSCD (Family Support for Children with Disabilities) (opens in a new tab)Government of Alberta
PDD (Persons with Developmental Disabilities)
Helps adults with developmental disabilities live as independently as possible in their community.
Official information about PDD (Persons with Developmental Disabilities) (opens in a new tab)Government of Canada
Child Disability Benefit
A tax-free monthly payment to families who care for a child under 18 with a severe and prolonged impairment in physical or mental functions.
Official information about Child Disability Benefit (opens in a new tab)Government of Canada
RDSP (Registered Disability Savings Plan)
A savings plan to help a person who is approved for the Disability Tax Credit save for long-term financial security.
Official information about RDSP (Registered Disability Savings Plan) (opens in a new tab)
What happens when you contact us?
Screen, then Map, then Prepare, then Apply, then Follow up
Our disability-benefits work follows a structured pathway, so you always know where you are and what comes next.
Screen
We look at what is affecting access: disability, financial, language, administrative or social barriers.
Map
We work out which programs may be relevant to you.
Prepare
We look at what information already exists, what is missing, and who needs to be contacted.
Apply / Navigate
We help you understand the application process and complete the steps that are within the navigator’s scope.
Follow Up
What happened? We check whether another referral, document or next step is needed.
What we can and cannot do
Clear about our role
What we can do
- Help you understand which benefits and supports may be relevant
- Look at what information you already have, and what is missing
- Help organize existing paperwork, track deadlines and prepare for applications
- Help you understand the application process and complete the steps within a navigator’s scope
- Follow up on what happened, and what the next step is
- Connect you with community, health, disability or other appropriate services
What we cannot do
- Make or guarantee eligibility decisions — government programs decide, not BFF
- Replace accountants, lawyers, physicians or psychologists
- Act as a government decision-maker
- Take away your voice — our job is to help make sure it is heard
We help participants understand when professionals such as accountants, lawyers, physicians or psychologists may be needed, and how to reach the next step.
Questions
Frequently asked questions
Do I need to know which benefit I qualify for before I contact you?
No. You do not need to know which program or service you need before contacting us. Tell us what is happening, and we will help you understand the next step.
Which disability benefits can you help me understand?
We help people understand and navigate the Disability Tax Credit, the Canada Disability Benefit, AISH, CPP Disability, FSCD, PDD, the Child Disability Benefit and RDSP-related pathways, along with related community supports.
Can you guarantee that my application will be approved?
No. Government programs make their own eligibility decisions, and BFF does not control them. We help you understand the process, prepare what is needed and follow up on what happens next.
Do you replace my doctor, accountant or lawyer?
No. BFF does not replace accountants, lawyers, physicians, psychologists or government decision-makers. We help you understand when those professionals may be needed and how to reach the next step.
I have a pile of forms and letters. Can you help me sort them out?
Yes. We help people organize existing paperwork, understand next steps, track deadlines and prepare for applications.
Do you only help people in Calgary?
No. We offer in-person navigation in Calgary and support people across Alberta by phone and online.
Can you help me in a language other than English?
Yes. Our team can support communication in English, Krio, Farsi/Persian, Spanish, Nepali and Russian, with intermediate Ukrainian where appropriate. French access can be supported through translated materials, technology-assisted communication and human interpretation, and additional interpretation support is arranged when needed.
I work for an agency. Can I refer someone to you?
Yes. Use our Refer Someone form. Please confirm that the person has agreed to the referral before you send it.
Request navigation support
Tell us a little about what is happening. You don’t need to know which benefit you need.
Prefer to talk? Call (403) 714-0739 or email info@biofeedbackfoundation.com.