Biofeedback Foundation Access • Navigation • Community
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Disability & community navigation · Calgary and across Alberta

You don’t have to navigate complex systems alone.

You do not need to know which program or service you need before contacting us. Tell us what is happening, and we will help you understand the next step.

Get Support Refer Someone

Or call (403) 714-0739

A father, mother and four young children stand close together outdoors, smiling in warm afternoon light.

One Door. One Navigator. One Coordinated Pathway.

An older woman in a bright orange scarf holds a toddler on her hip.

Not sure where to start?

Start with your situation, not a program name.

Choose the statement that sounds most like you. We’ll show you where to begin.

See all starting points

How we can help

Practical help across the systems families deal with

Four of the ways we help most often. See all eight ways we can help.

A woman at a laptop looks through a document while a second person hands her another page.

Disability Benefits Navigation

Help understanding and navigating the Disability Tax Credit, Canada Disability Benefit, AISH, CPP Disability, FSCD, PDD and related supports.

Learn more

How navigation works

One Door. One Navigator. One Coordinated Pathway.

A person does not need to know which program, professional or government department they need before contacting BFF. They can start by telling us what is happening.

  1. Connect

    Tell us what you need help with.

  2. Understand

    We identify the barriers, concerns and priorities.

  3. Map

    We identify possible benefits, services and community pathways.

  4. Organize

    We help organize existing paperwork, information, questions and next steps.

  5. Navigate

    We support you through the appropriate process.

  6. Connect & Refer

    We connect you with community, health, disability, education or other appropriate services.

  7. Follow Through

    We help identify what happened after the referral and what still needs to be addressed.

  8. Measure

    We look at whether you understand your next steps and whether barriers have been reduced.

See how navigation works

Our work so far

Documented activity, 2024–2026

Figures are approximate, from BFF’s documented activity since the Foundation was incorporated in May 2024.

  • About500

    individuals and families supported

  • About100

    disability and social-benefit navigation cases

  • About80

    disability and community referrals

  • At least7

    intensive application and documentation cases

A smiling boy leans his head against his mother, who wears a green headscarf.

Cultural & language access

Support in a language you’re comfortable with

Our team brings diverse cultural and lived perspectives. We aim to explain unfamiliar systems in plain language, without judgment, and to respect the choices and priorities of each person and family.

  • English
  • Krio
  • Farsi / Persian
  • Spanish
  • Nepali
  • Russian
  • Ukrainian (intermediate, where appropriate)

French access can be supported through translated materials, technology-assisted communication and human interpretation where appropriate. Additional interpretation support is arranged when needed.

Community & referral partners

Better connections between the services that already exist

BFF works with organizations that serve communities facing newcomer barriers, family violence, homelessness, developmental disabilities, disability-service needs and health or mental-health challenges.

  • SALDAC
  • Ruth’s House Calgary
  • Alpha House Society
  • Vision Support Services Inc.
  • CareTrackAI / Solace Abode Care
  • Galena Wellness Ltd.

Current and project referral relationships. BFF and Galena Wellness Ltd. are separate organizations. How our partnerships work.

Portrait of Manjiah Ockey, founder of Biofeedback Foundation, smiling.

Meet our founder

“Our job is not to take away a person’s voice. Our job is to help make sure their voice can be heard.”

— Manjiah Ockey, BSc, LPN, Founder & Executive Director

Manjiah Ockey founded Biofeedback Foundation on a simple belief: people should not have to reach a crisis before they can understand what help is available to them.

Read Manjiah’s story

Tell us what is happening. We will help you understand the pathway.

You do not need to know which program or service you need before contacting us. Tell us what is happening, and we will help you understand the next step.

Get SupportRefer Someone

Prefer to talk? Call (403) 714-0739 or email info@biofeedbackfoundation.com.